Ford Mustang Mach-E Connected Vehicle

WHAT IS A CONNECTED VEHICLE

A connected vehicle has technology that allows your vehicle to connect to a mobile network and for you to access a range of features. When used in conjunction with the FordPass app, it could allow you to monitor and control your vehicle further, for example checking the tire pressures, and the vehicle location. For additional information, refer to the local Ford website.

ENABLING AND DISABLING THE MODEM

Tap the vehicle drawer on the top left of the screen.

1. Press Connectivity.
2. Press Connected Vehicle Features.
3. Switch vehicle connectivity on or off.

CONNECTING FORDPASS TO THE MODEM

1. Make sure that the modem is enabled using the vehicle settings menu.
2. Open the FordPass app on your device and log in.
3. Add your vehicle or select your vehicle if already added.
4. Select the option to activate your vehicle.
5. Make sure that the name on the screen matches the name shown in your FordPass account.
6. Confirm that FordPass account is connected to the modem.

CONNECTING MACH-E TO A WI-FI NETWORK

Access the application drawer on the touchscreen.

1. Press Connectivity.
2. Press Manage Wi-Fi Networks.
3. Switch Wi-Fi on.
4. Press View Available Networks.
5. Select an available Wi-Fi network.

Note:   Enter the network password to connect to a secure network.

CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS

Why can I not confirm the connection of my FordPass account to the modem?

• The modem is not enabled. Switch vehicle connectivity on.
• The network signal is weak. Move your vehicle closer to a place where the network signal is not obstructed.

CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS

Why can I not confirm the connection of my FordPass account to the modem?

• The modem is not enabled. Switch vehicle connectivity on.
• The network signal is weak. Move your vehicle closer to a place where the network signal is not obstructed.

Why can I not connect to a Wi-Fi network?

• You entered the wrong network password. Enter the correct password.
• The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
• There are multiple access points in range with the same network name. Choose a unique name for your network. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address.

Why does the Wi-Fi connection disconnect after successful connection?

• The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.

What can I do if I am close to a Wi-Fi router but the network signal strength is weak?

• If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi router.

• If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi router or open the windows that are facing the router.
• If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the router.
• If your vehicle is in a garage and you have the garage door closed, open the garage door as it could block the signal.

Why can I not see a network I expect to see in the list of available networks?

• The network is hidden. Make the network visible and try again, or manually add a network in the Wi-Fi settings menu.
• Some network security types are not supported, for example WEP.

Why do software downloads take too long?

• The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
• Wi-Fi network is in high demand or has a slow Internet connection. Use a more reliable Wi-Fi network.

Why does the software not update when the system seems to connect to a Wi-Fi network and the signal strength is excellent?

• No software update is available at this time.
• Select automatic updates option in the settings menu to enable automatic software update or contact an authorized dealer.
• There could be a connection problem. Test the network using another device.

CONNECTED VEHICLE REQUIREMENTS

Connected service and related feature functionality requires a compatible vehicle network.

Some remote features require additional service activation. Log in to your Ford account for details. Some restrictions, third party terms and message or data rates may apply.

CONNECTED VEHICLE LIMITATIONS

Evolving technology, cellular networks, or regulations could affect functionality and availability, or continued provision of some features. These changes could even stop some features from functioning.

WHAT IS THE MODEM

The modem allows access to a range of features built into your vehicle.