2023 Ford Escape PHEV Charging Guide

Contents hide

1 WHAT IS AC CHARGING

2 CHARGING EQUIPMENT

3 Convenience Cord

3.1 MOVING AND STORAGE INSTRUCTIONS

4 LOCATING THE CHARGE PORT

5 CHARGE PORT INDICATORS

6 CONNECTING THE CHARGER

7 Locking the Charging Coupler

8 STOPPING CHARGING

9 CHARGING YOUR VEHICLE – INFORMATION MESSAGES

10 CHARGING YOUR VEHICLE – FREQUENTLY ASKED QUESTIONS

11 CHARGING YOUR VEHICLE PRECAUTIONS

WHAT IS AC CHARGING

AC charging is the preferred method of charging. AC charging preserves the health of the battery for longer battery life. For additional information on using a charging schedule with your 2023 Ford Escape visit our Charge Schedule Setup Guide.

CHARGING EQUIPMENT

Read all the instructions before using this product.
Supervise this device when in use around children.
Do not put your fingers into the electric vehicle connector.
Do not use this product if the flexible power cord or electric vehicle cable has broken insulation or any other signs of damage.
Do not use this product if the enclosure or the electric vehicle connector is broken, cracked, open, or shows any other indication of damage.

Note: Ground this product. If it malfunctions or breaks down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product comes with a cord having an equipment grounding conductor and a grounding plug. Make sure you plug it into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Note: You need to plug the convenience cord into a dedicated outlet.

Note: Firmly fit the AC wall plug into the AC outlet. If the connection feels loose or worn or the AC outlet is damaged, please have a qualified electrician replace the AC outlet. Using a convenience cord with a worn outlet could cause burns, property damage, and increase the risk of electric shock.

Note: Do not use the 120-volt convenience cord with an extension cord, two-prong adapter, surge protector, timer, or other adapters.

Convenience Cord

A	Power
B	Fault
C	Check Outlet

CAUTION: TO REDUCE THE RISK OF FIRE- Use a three-prong AC outlet that is properly grounded, 15-20 amps or greater, and in good condition. Use a dedicated line. You cannot have other appliances connected to the same circuit.If you do not use a dedicated circuit, the circuit breaker could trip or open. If you do not have a dedicated circuit, contact a licensed professional electrician for proper installation.

Note: Make sure the electrical source meets the requirements for the high-voltage batteries to charge.

Make sure that the convenience cord is completely unwrapped before charging. Always plug the cord into the AC outlet before connecting the charged coupler to the charge port on your vehicle.

Note: When you plug the convenience cord into an outlet, use the following table to determine your vehicle charge status. If the power indicator light is off after plugging in the convenience cord, use a different outlet.

Power (Green)	Fault (Red)	Check Outlet (Amber)
Off	Off	Off	If the LED indicators are off after plugging in the convenience cord and the plug is experiencing a no-power condition from the wall outlet, use a different outlet.	Use a different wall outlet.
On	Off	Off	The convenience cord is plugged into the wall outlet and ready to charge your vehicle. Reference the charge port section below for information on vehicle charging.	No action is required.
On	Flashing	On	The convenience cord AC plug is experiencing an overheating condition. The convenience cord is in retry mode to return to normal condition. If the fault persists, you have a bad wall outlet.	Check the outlet. If the problem persists, use a different outlet.
On	Off	Flashing	The convenience cord is charging at a reduced current rate due to a wall outlet over temperature condition.	Check the outlet. If the problem persists, use a different outlet.
On	On	Flashing	The convenience cord AC plug has overheated. The cordset retry mode has been exhausted. Your vehicle is not charging. You have a bad wall outlet.	Check the outlet. If the problem persists, use a different outlet.
On	Flashing	Off	The convenience cord is experiencing a ground fault at the charge port. The convenience cord is in retry mode to return to normal condition. Your vehicle is not charging.	Unplug and re-plug to the vehicle charge port.
On	On	Off	The convenience cord is experiencing a ground fault at the charge port. The cordset retry mode has been exhausted. Your vehicle is not charging. Call for service.	Request vehicle service.
On	On/Two flash interval	Two flash interval	The missing ground at the AC outlet. Your vehicle is not charging. The convenience cord is in retry mode.	Connect to a properly grounded AC outlet. If the fault still exists for more than two minutes, return cordset for service.
On	On/Flashing	Off	The convenience cord is experiencing an internal fault. Call for service.	Wait two minutes. If the fault is still present, request cordset service. Replace the cordset.

Note: If charging for your plug-in vehicle fails, please call the Customer Relationship Center, or click on Call for support or Live chat at our website.

MOVING AND STORAGE INSTRUCTIONS

Note: Do not hold the convenience cord by the flexible power cable.

Make sure that you completely wrap the convenience cord after charging.

When complete, replace the convenience cord in the luggage compartment.

Note: Store the convenience cord in a clean, dry place between the temperature of -40–194°F (-40–90°C).

LOCATING THE CHARGE PORT

The charge port is between the front left-hand side door and the front left-hand wheel well. To open, press the center right edge of the charge port door, and then release.

Note: Do not force the charge port door open or closed. Forcing the door open or closed damages the charge port.

CHARGE PORT INDICATORS

The charge status indicator around the charge port indicates the charge status of the high-voltage battery in your vehicle.

Divided into five zones, the charge status indicator displays the state of charge in 20 percent increments.

We use the color white as a courtesy light to help with plugging in and to acknowledge actions such as plugging in, unplugging or pressing the charge times button.

We use the color blue when you plug the vehicle in and are either charging or waiting to charge.

We use the color orange to indicate charge faults.

The charge status indicator displays how far along the charge is:

When the bottom zone is pulsing, the charge is between 0-20 percent.
When the bottom zone illuminates and the next is pulsing, the charge is between 20-40 percent.
When two zones illuminate and the next is pulsing, the charge is between 40-60 percent.
When three zones illuminate and the next is pulsing, the charge is between 60-80 percent.
When four zones illuminate and the top zone is pulsing, the charge is between 80-100 percent.
When all zones illuminate, the charge is 100 percent.

80%-100% state of charge.
B.

60%-80% state of charge.
C.

40%-60% state of charge.
D.

20%-40% state of charge.
E.

0%-20% state of charge.

Note: When charging stops, the charge status indicator shows all the completed zones solidly lit up in a blue color for 30 seconds before turning off. For example, if charging stops at 70 percent, then the bottom three zones light up solidly to indicate a battery charge level of at least 60 percent but less than 80 percent. Charging stops when complete or when paused due to preferred charge settings or charge station actions.

Note: If the charge status indicator does not light up or pulse after plugging in, please verify that the charge port light setting is on. If you do not wish to have the charge status indicator light up at all while charging, then you can switch it off. See charge port light settings under the access menu in features on your touchscreen.

CONNECTING THE CHARGER

To charge the high-voltage battery:

Put the vehicle in park (P).
Press the center-right edge of the charge port door and then release it to open the door.
Plug the charging coupler into the charge port receptacle on your vehicle. Make sure the button clicks confirming that you have completely engaged the coupler.

Verify that the cord acknowledgment feature activates. This indicates the beginning of a normal charge cycle. The charge status indicator lights up each zone alternately from bottom to top and from bottom to top again.
If using a charging station, follow the instructions on the charging station to begin the charging process.

Note: You can identify charging faults by the color orange on the charge status indicator. Faults can occur within the vehicle charging system or outside the vehicle, such as with the charge cord, charge station or electrical supply.

Note: If the system detects a fault in the vehicle charging system at any point in a charge cycle, the entire charge status indicator lights up solidly in an orange color for 30 seconds and then turns off. If this happens, unplug the charging coupler and then plug it back into the charge port receptacle. If the problem persists, have your vehicle checked as soon as possible.

Note: If the system detects a fault outside the vehicle, such as with the charge station or charge cord, the entire charge status indicator flashes continuously for 30 seconds and then turns off. If this happens, check the charge cord and the charge station or electrical supply.

Note: Put your vehicle in park (P) to charge, and for the charge status indicator to illuminate.

Locking the Charging Coupler

Note: You need a padlock or a combination lock with a shackle diameter of 0.2 in (5 mm) or less, and the straight portion of the shackle of 1.0 in (25.4 mm) of length or more.

Insert the lock through the hole in the charging coupler button.
Lock the padlock or combination lock.

STOPPING CHARGING

If you have installed a padlock or combination lock, remove it.
Press the button on the charging coupler.
While holding the button, remove the charging coupler from the charge port receptacle.

Press the center-right edge of the charge port door to close.

Note: Do not pull the wall plug from the wall when your vehicle is charging. Doing so could damage the outlet and the cord.

CHARGING YOUR VEHICLE – INFORMATION MESSAGES

Message	Action
Vehicle Plugged In? Yes No	Your vehicle needs confirmation that you unplugged it before allowing a start. Make sure your vehicle is unplugged and you respond to the message before starting your vehicle.
Unplug Prior to Starting the Vehicle	Your vehicle detects it is still plugged in after you attempt to start it.
Charge Station Fault See Manual	A charging fault has been detected. Check the charging cord and the charging station or electrical supply.
Charge Station Communication Error Contact Station Provider	The charging station cannot communicate with your vehicle. Contact the station provider.

CHARGING YOUR VEHICLE – FREQUENTLY ASKED QUESTIONS

Why does my vehicle have a hum or fan noise when charging?

A hum or a fan noise could be present when charging the high-voltage battery. This is a normal operation as your vehicle is keeping the battery cool while charging.

CHARGING YOUR VEHICLE PRECAUTIONS