2022 Ford Mustang Mach-E Phone as a Key

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For more detailed information, please reference the 2022 Ford Mustang Mach-E Owner’s Manual.

Contents hide
1 WHAT IS PHONE AS A KEY
2 PHONE AS A KEY LIMITATIONS
3 PROGRAMMING YOUR PHONE
4 USING THE VALET MODE
5 USING THE BACKUP START PASSCODE
6 PHONE AS A KEY – FREQUENTLY ASKED QUESTIONS

WHAT IS PHONE AS A KEY

Phone as a Key allows you to use your phone in place of a passive key. You can use your phone for the following functions:

  • Remote locking and unlocking.
  • Passive entry and exit.
  • Passive start and drive the vehicle.
  • Remote start.
  • Memory function recall.

PHONE AS A KEY LIMITATIONS

Limitations can vary based on the make and model of your phone, phone location and physical obstructions.

The following items could impact Phone as a Key performance or prevent functionality in some cases:

  • The typical operating range for Phone as a Key is 131 ft (40 m).
  • Your Bluetooth® connection is not enabled, is disrupted, or out of range.
  • Your Phone as a Key is not active or enabled on at least one phone.
  • Your vehicle battery has depleted.
  • Your phone battery has depleted.
  • Interference from other devices using radio frequencies or physical obstructions.
  • Your phone is too close to metal objects or other electronic devices.

Note:   Do not leave a duplicate coded key in the vehicle. Always take your keys and phone and lock all doors when leaving the vehicle.

PROGRAMMING YOUR PHONE

To program your smartphone as phone as a key:

  1. Visit your device’s app store to download the FordPass app.
  2. Create a new account or sign in to an existing account on the FordPass app.
  3. Add the vehicle identification number to your account and follow the prompts in the FordPass app to complete the Sync Connect Authorization process.
  4. After the vehicle authorizes, you can set up phone as a key following the prompts in the FordPass app.
  5. After phone as a key is set up, you can set up the backup start passcode by following the prompts on your touchscreen.

Note:   Keep your new backup start passcode with you in case of an emergency.

Resetting Phone as a Key

  1. Press Settings on the touchscreen.
  2. Press General.
  3. Press Reset.
  4. Press the app connect reset option.
  5. Press Reset All.
  6. Confirm you would like to continue with erasing all phone as a key settings, keys, and backup start passcodes.
  7. Press Continue.
  8. Confirm you are aware you are de-authorizing all authorized users and FordPass Connect settings.
  9. Press Continue.

USING THE VALET MODE

Classic Valet Mode

Enabling Valet Mode

Make sure the remote control is in your vehicle.

  1. Press Settings on the touchscreen.
  2. Press Valet Mode.
  3. Enter a four-digit code to lock the touchscreen.
  4. Re-enter the same four-digit code to complete enabling valet mode.

Disabling Valet Mode

  1. Press Exit Valet Mode.
  2. Enter your four-digit code to disable valet mode and unlock your touchscreen.

Enhanced Valet Mode

Enabling Valet Mode

Have your backup start passcode completely set up before using valet mode.   See   Programming Your Phone. 

Note:   If your vehicle detects a remote control, the system defaults to classic valet mode.

  1. Press Settings on the touchscreen.
  2. Press Valet Mode.

Note:   If the system detects a valid phone as a key, a valet passcode displays in both the touchscreen and mobile app.

Note:   If the system does not detect a valid phone as a key, it prompts you to enter your backup start passcode on the touchscreen. Once validated, a valet passcode displays on the touchscreen.

  1. Provide the valet the first five digits of the valet passcode to enter on the keyless entry keypad to unlock your vehicle.
  2. Provide the valet the eight-digit valet passcode to enter on the touchscreen to start and drive your vehicle.

Disabling Valet Mode

  1. Press Exit Valet Mode.

Note:   If the system detects an authorized phone as a key, valet mode disables.

Note:   If the system does not detect a valid phone as a key, it prompts you to enter your backup start passcode. Once validated, valet mode disables.

USING THE BACKUP START PASSCODE

Make sure you have phone as a key active on at least one phone to use the previously created backup start passcode.   See   Programming Your Phone. 

  1. Press the brake pedal and the push-button ignition switch. If the system does not detect a valid phone as a key or remote control, a message appears on the touchscreen and the system prompts you for your backup start passcode.

Note:   The touchscreen times out after 30 seconds with no interaction.

Note:   If the backup start passcode screen does not appear, press the brake pedal and push-button ignition switch again.

  1. Use the touchscreen to enter your backup start passcode.
  2. After entering your backup start passcode, press Enter within 30 seconds.
  3. Once the system validates the backup start passcode, a message alerts you to start your vehicle.
  4. Press the brake pedal and the push-button ignition switch within 20 seconds to start the vehicle.
  5. If your vehicle does not start, repeat steps 1-5.

System Lockout

The system locks after five combined incorrect attempts of the following:

  • Entering a backup start passcode.
  • Resetting a current passcode.
  • Entering a valet mode passcode.

Note:   The system remains locked for five minutes. After five minutes the system allows codes to be entered again.

PHONE AS A KEY – FREQUENTLY ASKED QUESTIONS

How can I tell if my vehicle has phone as a key?

  • The touchscreen shows the phone as a key reset option.
  • A control button appears on the home screen of the FordPass app if you have registered your vehicle through the FordPass app.

What happens if I cannot unlock the vehicle with phone as a key?

  • Attempt to move your phone closer to the vehicle.
  • Check that the FordPass app is still running and that the phone as a key control screen shows connected. If the phone is connected, attempt to press the remote unlock button in the FordPass app. If the phone is not connected or the remote unlock button does not work in the FordPass app, attempt to force close and restart the app.

Why do I get a No Key Detected message in the instrument cluster display when I am using phone as a key and my phone is in the car?

  • Your phone’s Bluetooth connection has been disrupted or is not connected. Try reconnecting your phone’s Bluetooth connection.
  • Move the phone closer to the center of the vehicle near the cup holder or center console.
  • Verify your phone as a key is still active, enabled and has not been revoked.

What do I do if my phone is lost, damaged or the battery has depleted?

How many phones can I use for phone as a key?

  • You can program and activate up to four phones with phone as a key to your vehicle.

How does a valet drive my car if I only use my phone as a key?

  • Have the valet use the temporary valet passcode that you created.   See   Using the Valet Mode. 

I uninstalled my FordPass app and reinstalled it. Why am I not able to get a new phone as a key?