ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
If you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.
The service is available:
- 24 hours a day, seven days a week.
- For the coverage period supplied with your vehicle.
Roadside Assistance covers:
- A flat tire change with a good spare — except for vehicles supplied with a tire inflation kit.
- 12 V battery jump start.
- Lock-out assistance (key replacement cost is the customer’s responsibility).
- In the event your vehicle’s high-voltage battery does not have enough power to move, you can choose where you would like your vehicle towed (within a 50 mi (80 km) radius):EV Certified Ford or Lincoln Dealer.Nearest public charger.Your home residence.
- Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries.
- Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 50 mi (80 km) of the disablement location or to the nearest authorized dealer. If a member requests a tow to an authorized dealer that is more than 50 mi (80 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 50 mi (80 km).
- Roadside Assistance includes up to $200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer.If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your wallet for quick reference.This card is in the Owner’s Manual kit.
United States vehicle customers who require Roadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistance on your own, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 50 mi (80 km). To obtain reimbursement information, United States vehicle customers call 1-800-241-3673. Customers need to submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
If you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States.
The service is available 24 hours a day, seven days a week.
This program is separate from the New Vehicle Limited Warranty, but the coverage is concurrent with the powertrain coverage period of your vehicle. Canadian roadside coverage and benefits may differ from the U.S. coverage.
If you require more information, please call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.
SWITCHING THE HAZARD FLASHERS ON AND OFF
The hazard flashers operate with the power on or off. The battery loses charge and may have insufficient power to restart your vehicle.
When you switch the hazard flashers on, all front and rear turn signals flash.
Press the button again to switch them off.
WHAT IS THE POST-CRASH ALERT SYSTEM
The system helps draw attention to your vehicle in the event of a serious impact.
HOW DOES THE POST-CRASH ALERT SYSTEM WORK
The system is designed to turn the hazard flashers on, turn the courtesy lamps on, intermittently sound the horn and unlock all doors in the event of a serious impact that deploys an airbag or the seatbelt pretensioners.
POST-CRASH ALERT SYSTEM LIMITATIONS
Depending on applicable laws in the country your vehicle was built for, the horn does not sound in the event of a serious impact.
SWITCHING THE POST-CRASH ALERT SYSTEM OFF
Press the hazard flasher switch, the unlock button on the remote control, the panic button on the remote control or cycle the ignition to switch the system off.
Note: The alert turns off when the vehicle battery runs out of charge.
HOW DOES POST IMPACT BRAKING WORK
In the event of a moderate to severe crash, the braking system reduces the vehicle’s speed in order to prevent or reduce the impact of a potential secondary crash.
POST IMPACT BRAKING LIMITATIONS
Post impact braking does not activate if any of the following occur:
- The anti-lock braking system is damaged during the collision.
- Electronic stability control is disabled.
OVERRIDING POST IMPACT BRAKING
You can override post impact braking by pressing the brake or accelerator pedal.
POST IMPACT BRAKING INDICATORS
 It flashes when a post impact braking event is occurring. |
WHAT IS AUTOMATIC CRASH SHUTOFF
The system deactivates the high voltage system if it is a battery or hybrid-electric vehicle, in the event of a moderate or severe crash.
RE-ENABLING YOUR VEHICLE
- Switch your vehicle off.
- Attempt to start your vehicle.
- Switch your vehicle off.
- Attempt to start your vehicle.
Note: If your vehicle does not start after the third attempt, have your vehicle checked as soon as possible.
TRANSPORTING/TOWING MACH-E
If you need to have your vehicle towed, contact a professional towing service or your roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. We do not approve a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means.
Your manufacturer produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures.
Towing your vehicle requires that all wheels be off the ground. This prevents damage to the mechanical systems and vehicle.
When using wheel lift equipment to tow the vehicle from the front, place the rear wheels on a tow dolly.
When using wheel lift equipment to tow the vehicle from the rear, place the front wheels on a tow dolly.