Locating the Charging Port
The charge port is between the front left-hand side door and front left-hand wheel well. To open, press the center right-hand edge of the charge port door and then release.
Please Note: Do not apply excessive force.Forcing the door open or closed damages the charge port.
Charge Port Indicators
The charge status indicator is next to the charging port behind the charge port door. It indicates the charge status of the high voltage battery in your vehicle.Divided into five zones, the charge status indicator displays the state of charge in 20 percent increments.The charge status indicator displays how far along the charge is:
- When zone A is pulsing, the charge is between 0-20 percent.
- When zone A illuminates, and zone B is pulsing, the charge is between 20-40 percent.
- When zones A and B illuminate and zone C is pulsing, the charge is between 40-60 percent.
- When zones A, B, and C illuminate, and zone D is pulsing, the charge is between 60-80 percent.
- When zones A, B, C, and D illuminate, and zone E is pulsing, the charge is between 80-100 percent.
- When all zones illuminate, the charge is 100 percent.
Note: When charging stops, the charge status indicator shows all the completed zones solidly illuminated in a blue color for 30 seconds before turning off. For example, if charging stops at 70 percent, then A, B, and C light up solidly to indicate a battery charge level of at least 60 percent but less than 80 percent. Charging stops when complete or when paused due to charge settings or charge station actions.
Note: If the charge status indicator does not light up or pulse after plugging in, please verify that the charge port light setting is On. If you do not wish to have the charge status indicator light up at all while charging, then you can turn it Off. Locate the charge port light under the vehicle settings on your in-vehicle touchscreen.There are three charge port indicator light colors, which indicate a specific action:White is used as a courtesy light to help with plugging in and to acknowledge actions such as plugging in and unplugging.Blue is used when the vehicle is plugged in and either charging or waiting to charge.Amber is used to indicate charge faults.
Note: Charging faults are identified by the color amber on the charge status indicator. Faults can occur within the vehicle charging system or outside the vehicle, such as with the mobile power cord, charge station or electrical supply.
Note: If the system detects a fault in the vehicle charging system at any point in a charge cycle, the entire charge status indicator illuminates solidly in an amber color for 30 seconds and then turns off. If this happens, unplug the charge coupler and then plug it back into the charge port receptacle. If the problem persists, have your vehicle serviced as soon as possible.
Note: If the system detects a fault outside the vehicle, such as with the charge station or mobile power cord, the entire charge status indicator flashes amber continuously for 30 seconds and then turns off. If this happens check the mobile power cord, charge station or electrical supply.
Charging Equipment
Your vehicle comes with a mobile power cord that has a low power connector to use with a 120V plug NEMA 5-15 and a high power connector to use with a 240V plug NEMA 14-50.
| Specification Type | Specification Value |
|---|---|
| Charger Model | SAE |
| Voltage | 120-240 VAC |
| Maximum Current | 32 amps max continuous |
| Frequency | 60Hz |
| Power draw when idle | < 2 Watts |
| Power draw when charging | < 4 Watts |
| Cable length | Approximately 6.1 m |
| Weight | 3.9 kg |
| Operating temperature | -30°C to 50°C |
| Storage temperature | -30°C to 85°C |
| CCID Environmental | IP67 |
| Ventilation | Not required |
Charging Cable
A Connector.B Coupler.C Control Box. |
The mobile power cord is in the rear luggage compartment under the load floor and allows you to charge the vehicle’s battery using a standard household outlet.You must plug the connector into the control box first. Then plug the connector into the household outlet, and then plug the coupler into the vehicle charge port.The power indicator illuminates blue when the connector is properly inserted into the control box and dedicated wall outlet.
Note: To insert the connector, firmly grasp the connector by the cable or plug and push into the control box until an audible click is heard. Make sure the connector is fully inserted and flush with the control box before inserting it into the outlet. Improper insertion of the connector results in an amber fault light or intermittent charging, and a longer charge session.
Note: Follow the installation instructions provided with the mobile power cord.
Note: We recommend using the supplied plugs and connectors.
Note: If you do not use a dedicated circuit, the circuit breaker could trip or open. If a dedicated circuit is not available, contact a licensed professional electrician regarding the installation of a dedicated outlet.
Note: The mobile power cord does not charge and gives a fault indication, if ground is not present.
Note: Plug the connector for the mobile power cord directly into the wall plug receptacle. Do not plug the mobile power cord into any form of extension cord.
Note: The wall bracket must be used to support the charge control box. The charge control box cannot be hung from the outlet or wall plug.Mobile Power Cord Indicator Lights
Charging Cable Indicator LIghts
A- Amber Fault Indicator Light.
B- Blue Status Indicator Light.
C- Red Trouble Indicator Light.
Mobile Power Cord Fault Indicator Type
AMBER – The amber fault indicator illuminates to communicate that the charger is rebooting after an error.
BLUE – When plugged into the wall outlet, the blue indicator illuminates to communicate that the charger is ready to use.
RED – The red indicator illuminates when the charger has detected an error. If the red indicator is illuminated, the charger will not deliver power to the vehicle. The error must be corrected before a charging cycle can begin or continue.
Note: When first plugged into a wall outlet the amber, blue and red indicators will blink once. Then the blue indicator turns on, followed by a blink of the red indicator. After, the blue indicator turns off then back on. This cycle will happen twice if a different connector is used from a previous charge.
| AMBER | BLUE | RED | MODE | ACTION |
|---|---|---|---|---|
| OFF | OFF | OFF | UNPOWERED; The mobile power cord is not powered. | Make sure the outlet is operational, and the circuit breaker is in the ON position or try using another outlet. Ensure the connector is fully inserted into mobile power cord. Ensure the plug is not severely degraded. If the error persists, contact us. |
| OFF | PULSING | OFF | CHARGING; The mobile power cord is charging. | No action required. |
| OFF | ON | OFF | STANDBY; The mobile power cord is powered and ready to charge. At the current time the mobile power cord is not charging the vehicle. | If you expect the mobile power cord to be charging the vehicle, make sure the vehicle coupler is properly inserted into the vehicle. Check and adjust your charging time preferences in the on screen display. If your vehicle is still not charging, contact us. |
| ON | ON | ON | REBOOTING; The mobile power cord is recovering after encountering an error. | Wait for the mobile power cord to return to standby. If the mobile power cord cycles for more than 2-3 minutes, unplug the vehicle coupler. Unplug and replug in the connector. If the issue persists, contact us. |
| ON | PULSING | OFF | CHARGING REDUCED; The mobile power cord is charging at a reduced rate due to overheating. | Make sure the connector and the control box are properly connected. Unplug and replug in the connector. If the mobile power cord is warm or in a hot environment, try charging in a cooler area. Try a different outlet. Try a different connector if you have one available. If the error persists, contact us. |
| 1 FLASH | PULSING | OFF | CHARGING REDUCED, AC PLUG OR WALL OUTLET; The mobile power cord is charging at a reduced rate due to overheating of the connector or the wall outlet. | Make sure the connector and control box are properly connected. Unplug and replug in the connector. If the mobile power cord is warm or in a hot environment, try charging in a cooler area. Try a different outlet. Try a different connector if you have one available. If the error persists, contact us. |
| ON | OFF | OFF | USER TROUBLESHOOTING; The mobile power cord has encountered a fault that requires troubleshooting. | Make sure the connector and control box are properly connected. Unplug and replug in the connector. If the mobile power cord is warm or in a hot environment, try charging in a cooler area. Try a different outlet. Try a different connector if you have one available. If the error persists, contact us. |
| OFF | OFF | ON | NON – RECOVERABLE FAULT; There is an internal fault in the mobile power cord that cannot be recovered. | Try a different connector if you have one available. If error persists, contact us. |
| OFF | OFF | 1 FLASH | NON – RECOVERABLE FAULT; There is an internal fault in the connector that cannot be recovered. | Try using another connector if you have one available. If not, contact us about obtaining a replacement. If your warranty has expired, you can order a replacement from your Ford dealer. |
| OFF | OFF | PULSING | GROUND LEAKAGE FAULT; Electrical current is leaking through a potentially unsafe path. | Potential shock hazard – immediately turn off circuit breaker for the outlet within home. Discontinue use. Contact us about obtaining a replacement. |
Note: When plugging into an unfamiliar wall outlet, let the vehicle charge for several minutes before leaving it unattended. The red indicator will illuminate if not charging. The unit will turn off if breaker or infrastructure ground fault circuit interrupter (GFCI) is tripped. You can view vehicle charging status remotely via the Ford Pass App.Mobile Power Cord Auto-RestartAuto-restart helps to make sure that your vehicle will be charged and ready for use when needed. A charge could be interrupted if errors are detected. Charging resumes once the error is no longer detected. The red indicator illuminates during an error condition.The exception to the immediate auto-restart is when the interruption is due to a charger ground fault circuit interrupter (GFCI) event. The charger attempts to restart 15 minutes after a ground fault circuit interrupter (GFCI) event. After the fourth attempt to restart, the charger shuts down and the red indicator stays on.If the fault persists, do not continue to try to charge your vehicle. Contact your authorized dealer.MOVING AND STORAGE INSTRUCTIONSMake sure you wrap the mobile power cord after charging.Store the mobile power cord in the storage bag supplied with the mobile power cord.When charging is complete, replace the mobile power cord in the rear luggage compartment, under the load floor.
Note: Do not hold the mobile power cord by the power cable. Hold the complete unit and carefully place back in the storage bag.
Note: To remove the connector, firmly grasp the connector by the cable or plug and pull away from the control box.CARE INSTRUCTIONSDo not use cleaners or solvents as this could damage your mobile power cord. Do not place stress on the charger cables. If unit overheats, remove the mobile power cord from direct sunlight.SAFETY FEATURESThe charger includes the following safety features to protect against the risk of electric shock:
- Service Ground Check: The charger constantly checks for the presence of a service ground connection. If the service ground ever fails, the charger red indicator turns ON and shuts down power to the vehicle.
- Thermal Event Sensor: Charger module senses out-of-ordinary thermal events and decreases the charging current or shuts the unit down if required.
- Ground fault circuit interrupter (GFCI) Protection: The charger has a ground fault circuit interrupter (GFCI) reaction system to protect against electric shock. If the charger module detects an output ground fault, it shuts down power to the output cable and illuminates the red indicator.
- Insulation: The charger module, connector, cable assembly, and charge coupler are completely insulated. There are no exposed live parts, to protect against electric shock.
- Unintentional Disconnection: The charge coupler is designed to minimize unintentional disconnection. A pilot signal wire in the cable and charge coupler eliminates the possibility of electric shock when not connected to a vehicle or if an unintended disconnect occurs during a charge. Disconnection during charging is safe.
Charging Methods AC/DC
AC charging is the preferred method of charging. AC charging preserves the health of the high voltage battery for longer high voltage battery life.
DC charging allows you to charge the vehicle’s high voltage battery in significantly less time than the standard charge method. You can charge on the go before the battery has exhausted all of its power, or when traveling using the trip planner as part of your FordPass App.For the convenience of DC charging and time, there is a different fee structure depending on the charging station and network you choose.
Note: Charge times could vary depending on ambient air temperature, power level, charger type, and location in which you are charging.
Note: The DC charging rate could be reduced to maximize the life of the battery.